Terms and conditions.
The Remote Trip
Last updated: 23 November 2018
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any (mobile) device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. If you do not agree to these terms and conditions, please do not use or book any reservations through this website.
These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by The Remote Trip and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
“The Remote Trip”, “us”, “we” or “our” means The Remote Trip, a sole proprietorship company incorporated under the laws of the Netherlands, registered with the trade register of the Chamber of Commerce in Amsterdam under registration number 68248407. Our VAT registration number is NL805734958B01.
“Platform” or “Website” means the (mobile) website on which the Service is made available owned, controlled, managed, maintained and/or hosted by The Remote Trip (https://www.theremotetrip.com).
“Service” means the online reservation service (including the facilitation of payments) of various (digital) products and services such as, but not limited to, e-books, online courses, trips, and physical products, as from time to time made available, sometimes on behalf of third-party Suppliers, on the Platform.
“Supplier” means the provider of accommodation (e.g. hotel, apartment, AirBnB), workspace (e.g. coworking space), gyms, tour operators, transport, insurances, and any other travel or related product or service as from time to time available for reservation on the Platform.
“You” and “users” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
2. Use of the website
As a condition of your use of this website, you warrant that:
- you are at least 18 years of age;
- you possess the legal authority to create a binding legal obligation;
- you will use this Website in accordance with these Terms and Conditions;
- you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
- you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; and
- all information supplied by you on this Website is true, accurate, current and complete.
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms and Conditions.
3. Prohibited activities
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your digital products, course content, and travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
- use this Website or its contents for any commercial purpose;
- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse or suspicious activity, The Remote Trip may cancel any product or service reservations associated with your name, email address or account, and close any associated The Remote Trip accounts. If you have conducted any fraudulent activity, The Remote Trip reserves the right to take any necessary legal action and you may be liable for monetary losses to The Remote Trip, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us by email.
4. Privacy and cookies
5. International Travel
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. The Remote Trip has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Insurance: Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. Please note that various credit card companies offer limited levels of travel insurance, which may not be sufficient for international travel. Check with the credit card companies in order to obtain specific details of the cover.
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, THE REMOTE TRIP DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
6. Supplier Rules and Restrictions
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions issued by the Supplier carefully, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding availability and use of products or services. The products or services from your booking is only guaranteed once the purchase with the Supplier has been completed and the confirmation email has been issued. Suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
You acknowledge that some third-party Suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
7. Prepaid Supplier Reservations
You acknowledge that The Remote Trip pre-negotiate certain rates with Suppliers to facilitate the booking of reservations. You also acknowledge that The Remote Trip provide you Services to facilitate such booking of reservations for a consideration (the “facilitation fee”). The rates displayed on the Website is a combination of the pre-negotiated rates for the travel-related services or products reserved on your behalf by The Remote Trip and the facilitation fee retained by The Remote Trip for their Services. You authorize The Remote Trip to book reservations for the total reservation price, which includes the rates displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on The Remote Trip’s services. You agree that your debit or credit card will be charged The Remote Trip for the total reservation price. Upon submitting your reservation request you authorize The Remote Trip to facilitate reservations on your behalf, including making payment arrangements with the Suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our Service, The Remote Trip do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid Supplier transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that The Remote Trip pay to the Supplier for taxes due on the concerned serviced. Suppliers invoice The Remote Trip for certain charges, including tax amounts. Suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. The Remote Trip does not act as co-vendor with the Supplier with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by The Remote Trip to the Suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the travel-related products or services by our customers. We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by The Remote Trip for their services vary based on the amount and type of booking.
8. Booking limitations, additional expenses, cancellations & refunds
You may not book reservations for more than 6 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 6 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you wish to book reservations for 7 or more rooms, please contact us by email via [email protected] One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
Prior to making a purchase on our Platform, please keep in mind that all of our products and services promoted on our Website are non-cancelable and non-refundable, unless otherwise stated on our Platform.
Some Suppliers may require you to present a credit card, passport, or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by The Remote Trip for your booking. E.g. prices on our website may exclude deposits, water, gas, electricity, and cancellation fees to be charged by the Supplier.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.
9. Bank and credit card fees
Some banks and credit card companies impose fees for international transactions. If you are making a booking in a currency other than the EUR, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed depending on your bank. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
10. Scope of our service
Through the Platform, we (The Remote Trip and its affiliate (distribution) partners) provide an online platform through which we advertise selected (digital) products and services, including but not limited to ebooks, online courses, and trips from third-party Suppliers, for reservation (purchase), and through which visitors of the Platform can make such reservations (i.e. the reservation service). By making a reservation for a trip through The Remote Trip, you enter into a direct (legally binding) contractual relationship with the Supplier with whom you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier.
When rendering our Service, the information that we disclose is based on the information provided to us by Suppliers. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform by informing us via email.
Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
11. Pre-payment, cancellation, no-show and fine print
By making a reservation on our Platform, you accept and agree to the relevant cancellation and no-show policy of the Services, and to any additional (delivery) terms and conditions of the Supplier that may apply to your visit or stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each Supplier is made available on our Platform on the Supplier information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates or special offers are not eligible for cancellation or change. Applicable city/tourist tax may still be charged by the Supplier in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Supplier and the reservation. Cancellation and prepayment policies may vary according to product and service type. Please carefully read the fine print (on the product page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Supplier (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Supplier so they know when to expect you to avoid cancellation of your reservation or room or charge of the no-show fee. Our customer service department can help you if needed with informing the Supplier. The Remote Trip does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Supplier.
12. (Further) correspondence and communication
By completing a purchase on our Site, you agree to receive several follow-up emails, including but not limited to (i) the confirmation of your purchase, (ii) follow-up emails with more information about your purchased (digital) product or service (iii) an email which we may send you prior to your arrival date (in case of our trips), giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (iv) an email in which we may ask you to complete our review form. Please see our privacy and cookies policy for more information about how we may contact you.
The Remote Trip disclaims any liability or responsibility for any communication with the Supplier on or through its platform. You cannot derive any rights from any request to, or communication with the Supplier or (any form of) acknowledgement of receipt of any communication or request. The Remote Trip cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Supplier.
In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against The Remote Trip or in respect of the Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. end-date of online courses, date of receiving (digital) products, check out date, etc.). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
13. Limitation of Liability
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, THE REMOTE TRIP IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF THE THE REMOTE TRIP HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL THE REMOTE TRIP CUMULATIVE LIABILITY TO YOU EXCEED $100.
To the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) as made available on our Platform, (iii) the services rendered or the products offered by us, the Supplier or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Supplier or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether or not the Supplier has charged you for your room, product or service, or if we are facilitating the payment of the (room/reservation) price, you agree and acknowledge that the Supplier is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (room/reservation) price to the relevant tax authorities. The Remote Trip is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (room/reservation) price to the relevant tax authorities. The Remote Trip does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review or on our social media channels) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that The Remote Trip may use the uploaded photos/images on its (mobile) website, and in (online/offline) promotional materials and publications and as The Remote Trip at its discretion sees fit. You are granting The Remote Trip a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as The Remote Trip at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to The Remote Trip publishing and using these photos/images. The Remote Trip does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of The Remote Trip. The Remote Trip disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by The Remote Trip at any time and without prior notice.
14. Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by The Remote Trip, its suppliers or providers.
The Remote Trip exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or reviews, you hereby assign, transfer and set over all such intellectual property rights to The Remote Trip. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
The Remote Trip reserves the right to cancel any scheduled service (such as, but not limited to, online courses and trips) because of inadequate enrollment or any other reason that makes the program economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the users. If a trip is canceled prior to departure, The Remote Trip will provide participants with a full refund of funds paid to The Remote Trip; except for the event that the cancellation is due to a significant event that makes it infeasible to operate the trip as planned, in which case The Remote Trip will provide participants with a refund and/or credit toward a future program. As outlined above when The Remote Trip cancels a program, The Remote Trip has no responsibility for any expenses, including any non-refundable expenses, incurred by users in preparing for a cancelled program or for any additional arrangements, should you embark prior to the scheduled group departure date.
The Remote Trip is not responsible for any job placement its users. In the event that a user loses his or her job while using our products or services, he or she will be responsible for finding a new job and continuing to pay for the purchased products or services on time.
17. Illegal Activity
All users are expected to abide by the laws in each country visited during a trip and show the expected respect for local culture and customs. If a user at any point during the program performs any illegal activity, The Remote Trip is not responsible for legal ramifications of that action.
18. Right to expel
The Remote Trip reserves the right in their sole discretion to accept, decline to accept, or remove any user on The Remote Trip’s (online) services and trips, at any time during the service period. The Remote Trip reserves the right, without penalty, to make changes in the published itinerary and course content for online courses whenever, in their judgment, conditions warrant or if they deem it necessary for the experience, quality, or comfort of participants.
The Remote Trip reserves the right to expel any user from a trip or online course for any reason, including, but not limited to lack of payment, or if The Remote Trip deems this necessary for the comfort, experience, or safety of the other users, including: if the user’s behavior is deemed to cause or be likely to cause danger, distress or annoyance to other users; if the The Remote Trip reasonably determines the user’s condition would adversely affect his/her health, safety or enjoyment of that of other users; or if The Remote Trip determines the user has engaged in illegal actions. If The Remote Trip removes the user from a trip or service in progress, he/she will not be entitled to any refund, payment, compensation or credit of any kind for unused or missed services or costs incurred resulting from the termination of participation, and the user will be responsible for the cancellation fee and travel costs to return back home, where applicable.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands.
20. SERVICE HELP
For quick answers to your questions or ways to contact us, contact us by email via [email protected]
The Remote Trip